Privacy Policy

TFP Solutions SDN.BHD. (“TFP”) and its related corporations (hereinafter referred to as “One Dealers”, “XOX”, “our”, “us” or “we”) take your right to privacy seriously and commit to protecting your personally identifiable information (“personal data”). We process personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia.

This Privacy Notice explains how we process the personal data we collect from you. By visiting our website, applications, or social media sites, using or subscribing to our products or services, or providing your personal data to us, you agree to the provisions of this Privacy Notice.

This Privacy Notice applies if you are a customer of One Dealers or interact with us as part of our business.

As a licensed Public Telecommunication Service Provider under the Communications and Multimedia Act 1998 (“CMA 98”), One Dealers may process your personal data to perform statutory obligations under CMA 98 and other laws, including but not limited to:

• Engagement with the public, customers, and stakeholders.
• Ensuring security of our premises and systems.
• Ensuring the safety and well-being of our employees and visitors.
• Audit purposes.

The legal basis we rely on includes:

• Your consent.
• Compliance with XOX’s legal obligations.
• Protection of your vital interests or those of other individuals.
• Performance of statutory duties.
• Legitimate interests of XOX.

The types of personal data we collect include, but are not limited to:

• Personal details (name, date of birth, identification documents, address, phone number, email, etc.).
• Selfie photos, videos, supporting document images.
• Payment details (credit/debit card info, bank account details, payment history).
• Device identification numbers for analytics and crash reports.
• Location data for network access and service optimization.
• Usage details of our products and services.
• Equipment and software details used to access our services.
• Interests and preferences to tailor service offerings.
• Clickstream data from app, website, or social media usage.
• Image recordings via CCTV at our premises.
• Call recordings for service improvements.

We collect personal data directly from you or from third parties. You provide personal data when you:

• Grant app permissions (contact list, camera, gallery, etc.).
• Communicate with us (customer service, inquiries, etc.).
• Register for our products/services.
• Use our network or services.
• Participate in surveys, contests, or loyalty programs.
• Visit our offices or retail outlets.
• Submit complaints or provide feedback.

We take appropriate security measures to protect personal data and apply additional safeguards when processing sensitive data.

We may disclose personal data to third parties only when:

• Permitted under this Privacy Policy.
• Consent is obtained.
• Required for a third-party service.
• Required by law or regulatory authorities.
• Necessary for statutory functions.

We retain personal data as long as necessary for the collected purpose, legal requirements, or archival purposes.

You may have the right to:

• Withdraw consent.
• Request access, correction, or erasure of your data.
• Object to processing.
• File complaints with data protection authorities.

For inquiries or to exercise your rights, contact:

One Dealers Customer Service: contact@s4s.my

Your visit to this website may be recorded, and cookies may be used. This website may contain third-party links whose privacy practices are governed by their respective policies.

Updated: 3 March 2025